The Sr. Dir of Owner Billing will work closely with several departments to ensure timeliness of billing for our Owners and payments received for all Owner invoices. The individual will directly interface with Owner questions and concerns and ensure they are addressed timely and accurately. The role will support many other departments in the organization including Owner Services, Accounting and Sales/Contracts as needed to resolve any customer concerns.

DUTIES & RESPONSIBILITIES

• Lead and execute daily/weekly/monthly billing cycle activities including invoice processing, utilization reports, revisions and quality assurance checks to ensure compliance with owner’s contracted agreement.
• Leading the response to accounts receivable inquiries and communication with owners and members on their account balances and discrepancies, including collection of past due balances.
• Responsible for handling utilization inquiries as it relates to owner’s contract stipulations.
• Partner with Owner Services Leadership to resolve Owner issues.
• Collaborate with our Contracting, Sales and Redemptions Leadership teams to complete the end-to-end Owner experience.
• Oversee all internal controls and processes while assisting in month-end and other periodic close reconciliations.
• Oversee the training, mentorship and development of other team members as needed.
• Lead technology roadmap including the transition to newer Oracle platform for Owner billing.
• Identify Operational gaps and opportunities and develop corrective plans to address.
• Review monthly reporting, collections and variance reports collaborating with Finance to take corrective actions
• Perform other related duties and responsibilities as assigned by Manager.

EDUCATION & EXPERIENCE

• Bachelor’s or Associate’s degree in a related field; previous experience in a collections/billing position, preferably in a high dollar corporate environment; or a combination of education and experience.
• 2-3 years of Customer facing leadership experience in a high-end service environment
• Experience with leading transformational programs and projects.
• Working proficiency with Oracle suite is preferred
• High proficiency with Microsoft Office Suite Applications (Excel, Outlook, etc.)
• Knowledge of use and operation of standard office equipment.

REQUIRED SKILLS & QUALIFICATIONS

• Working knowledge of Oracle (Billing) suite.
• Successful candidate will have a high level of professionalism and experience interacting with all levels of client base and Executive Leadership.
• Must possess strong Organizational Leadership skills and be detail oriented while productively working independently or within a team.
• Successful candidate must be able to respond calmly, and handle customer demands in a fast-paced environment.
• The Billing & Collections Leader will be required to demonstrate knowledge of Flexjet’s products and programs and can interpret contract information as it pertains to the specific customer.
• Candidate should work well in a fast-paced environment and be flexible to the changing needs of the business.
• Excellent oral/written communication and problem resolution skills necessary.
• Strong influencing skills are a plus.
• Must possess the legal ability to work in the United States

SCHEDULE

• Ability and willingness to work nights, weekends, holidays as required

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to:

• Physical demands may require a considerable amount of time sitting and typing/keyboarding using a computer (i.e., keyboard, mouse, and monitor) along with various office equipment
• Physical demands may include walking, carrying, reaching, standing, and stooping
• May require occasional lifting/lowering, pushing, or pulling up to 30 pounds
• Must be able to visually and aurally assess conditions.