As an Owner Services Specialist, you will be the dedicated point of contact for our elite clientele, ensuring a seamless, white-glove travel experience from the moment they join Flexjet’s premier ownership program. This role requires a concierge-level approach, where anticipating needs, delivering bespoke solutions, and offering impeccable service are paramount. Your ability to cultivate long-term relationships with our Owners will be critical in maintaining the prestige and exclusivity of the Flexjet experience.

Responsibilities:

• Deliver world-class, concierge-style service during every interaction with our clientele.
• Develop deep personal relationships with Owners, learning their preferences and proactively curating personalized travel experiences.
• Professionally manage a high volume of high-touch phone and email interactions with a sense of urgency, discretion, and poise.
• Coordinate bespoke travel arrangements, ensuring that every aspect of the Owner’s journey is seamless and effortless.
• Interpret and communicate contract details with precision, ensuring Owners fully understand their benefits and options.
• Anticipate potential travel disruptions and proactively provide luxury-level solutions to ensure a flawless experience.
• Collaborate with internal teams, including flight operations and concierge services, to deliver a seamless, first-class journey for Owners.
• Uphold the highest standards of discretion and professionalism, ensuring a secure and private experience for our high-profile clientele.
• Stay informed on luxury travel trends, premier destinations, and personalized service offerings to provide recommendations that align with the luxury lifestyle of our Owners.

Education & Experience:

• Associate’s degree (A.A.) or equivalent in luxury hospitality, high-end client services, or aviation preferred.
• 1-3 years of experience in luxury hospitality, private aviation, concierge services, or high-end client management.
• Background in private aviation, elite travel services, or luxury brand customer experience is a strong plus.
• Proficiency with Microsoft Office Suite (Word, Excel, & Outlook) and high-end CRM platforms.

Required Skills:

• Exceptional attention to detail, ensuring a flawless execution of Owner requests.
• The ability to work in a team atmosphere, and manage a flexible schedule.
• Strong interpersonal, verbal, and written communication skills with a refined, luxury-level approach.
• Calm, poised, and solution-oriented mindset when handling high-stakes client requests.
• A passion for luxury travel and aviation, with the ability to translate that enthusiasm into curated, world-class service.

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