The Owner Experience Representative represents Flexjet in a positive and professional manner while serving as the primary contact for clientele and creating a positive environment to exceed customer expectations at our Van Nuys Private Terminal. Primary role will be assisting flight crews and clientele in the fulfillment of their requirements. Under direct supervision, the Owner Experience Representative performs assigned tasks related to providing services for company operated aircraft.

DUTIES & RESPONSIBILITIES

• Provide world-class service during every interaction with our clientele to develop and maintain long term relationships
• Greet clientele and crew members in a friendly, professional manner and maintain appropriate continuous assistance as necessary to ensure good customer relations
• Check in and register clientele, determine their specific needs and ensure proper follow up
• Coordinate customer service order requests including catering, transportation, entertainment reservations, etc.

• Work closely with operations/internal departments to resolve conflicts and serve as an owner advocate when appropriate
• Ensure a pleasant and clean work environment and guest waiting areas
• Periodically inspect and organize facilities and replenish amenities and beverages
• Contribute and participate in any customer appreciation and promotional events, such as birthdays or anniversaries
• Dispatch responsibilities – such as coordinating services between crew members and line service personnel
• Transport crews and passengers to local hotels and/or airport terminal as needed

• Initiating emergency response procedures when required
• Other duties as assigned

EDUCATION & EXPERIENCE

• High school graduation
• Previous experience in a customer service environment; high end customer service industry or hospitality experience preferred
  • Ability to comprehend and perform basic math calculations with minimal errors
  • Proficiency with Microsoft Office Suite Applications (Word, Excel, & Outlook)
  • Knowledge of use and operation of standard office equipment
• Previous aviation experience desired

REQUIRED SKILLS

• Must possess the legal ability to work in the United States
• Strong working knowledge of customer service principles and the Flexjet service philosophy
• Excellent interpersonal, verbal, and written skills are necessary to perform job at the expected level
• Must have a strong attention to detail, organizational skills, and the ability to prioritize multiple tasks
• Successful candidate must be able to respond calmly and handle many customer demands in a fast paced environment
• Ability to work in a team atmosphere to anticipate clientele or crew member needs or to resolve problems quickly

• Candidate should work well in a fast-paced environment and be flexible to the changing needs of the business
• Must maintain a valid state driver’s license

SCHEDULE

• Successful candidate will need a flexible schedule as dictated by aircraft schedules

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