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Director, Technical Services Strategy & Financial Analytics

Department: 325 Maintenance
Location: Cleveland, OH

Position Overview

The Director of Strategic Finance & Operations serves as a key strategic partner to Global Technical Services leadership, supporting financial planning, operational strategy, workforce planning, executive communications, and organizational performance initiatives across the division.

This role is designed for a high-potential business leader who combines strong financial and analytical capability with strategic thinking, operational awareness, executive presence, and communication skills. The position partners closely with senior leadership to drive data-informed decision-making, operational efficiency, organizational alignment, and long-range strategic planning across a rapidly growing global operation.

This is a highly visible role with direct interaction and exposure to executive leadership within Global Technical Services and offers a strong long-term pathway toward broader operational and executive leadership opportunities within the organization.

Key Responsibilities

Strategic Finance & Business Planning

  • Lead the development, management, and continuous improvement of annual budgets, forecasting models, and long-range strategic planning initiatives
  • Deliver actionable, data-driven insights and recommendations to executive leadership to improve operational performance, profitability, and decision-making
  • Monitor financial performance across all entities and ensure timely, accurate reporting and analysis
  • Conduct weekly, monthly, quarterly, and ad hoc financial reporting to support business needs and executive priorities
  • Support annual operating plan (AOP) development and organizational forecasting efforts

Operational Strategy & Performance

  • Develop and maintain KPI metrics to track operational, financial, and strategic performance against organizational objectives
  • Partner cross-functionally with operational leaders to identify trends, opportunities, risks, and process improvement initiatives
  • Assist in the development of labor planning strategies and facility-level staffing models to support operational scalability and workforce optimization
  • Support strategic initiatives tied to operational growth, infrastructure expansion, process improvement, and organizational effectiveness
  • Establish, standardize, and enhance financial and operational processes, procedures, and internal controls across the division

Executive Communications & Organizational Support

  • Develop executive-level presentations, business reviews, reporting materials, and strategic communications for senior leadership
  • Translate operational and financial data into clear business narratives and recommendations for executive stakeholders
  • Support leadership alignment and organizational communication efforts across Global Technical Services
  • Assist with special projects, executive initiatives, and cross-functional business transformation efforts as needed

Reporting Structure

This position operates within a highly collaborative, cross-functional environment and includes the following reporting relationships:

Direct Report

  • VP of Finance

Cross-Functional Leadership Support

  • President & COO, Global Technical Services
  • Planning & Supply Chain
  • Interior & Refurbishment
  • Maintenance Operations
  • Operational Leadership Teams Across Global Technical Services

Qualifications

  • Bachelor’s degree in Finance, Accounting, Economics, Business, or related field required
  • MBA preferred but not required
  • 3–8+ years of experience in strategic finance, consulting, operational finance, business strategy, FP&A, investment banking, or related analytical/business operations environment
  • Strong financial modeling, analytical, organizational, and problem-solving skills
  • Advanced proficiency in Microsoft Excel and PowerPoint required
  • Experience with Power BI, SharePoint, ERP systems, or business intelligence/reporting tools preferred
  • Exceptional communication and executive presentation skills
  • Ability to synthesize complex operational and financial information into strategic recommendations
  • Demonstrated ability to thrive in a fast-paced, dynamic, growth-oriented environment
  • Self-motivated, intellectually curious, and eager to grow into broader business leadership responsibilities

Development & Career Path:

  • High visibility and direct partnership with executive leadership across Global Technical Services
  • Broad exposure to operational strategy, finance, workforce planning, and organizational leadership
  • Opportunity to influence strategic initiatives across a rapidly growing global operation
  • Designed as a developmental leadership opportunity for high-potential talent interested in long-term operational and executive leadership growth within the organization
  • Strong pathway toward future leadership opportunities within Finance, Operations, Strategy, or Executive Management

 

 
 
 
 

 

 
 
 
 

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